A: All Apple keyboards should correctly identify themselves. In a small number of situations, such a keyboard may give you a choice of which screen keyboard to use in mapping keys. Non-Apple USB keyboards will usually identify themselves as an Apple Extended Keyboard. That is the situation under the carbon version of Celview 3.0.3. We recommend you use the carbon version where possible.

With the classic version, running in classic on Mac OS X, one will see no keyboards. Use the carbon version! Also running OS versions pre 8.6, one will not see some USB keyboards. Sorry!

Q: When I try to print on Mac OS 10.2.4 or later, either it just does
not print or I get a postscript error. Why?

A: With 10.2.4 and up, for some networked postscript printers, the
Noiro font causes a postscript error. This will even happen using Noiro
in TextEdit. The new version of Noiro available from our downloads page
fixes this for most users. If one prints in Courier or another font, the problem does not exist.

For users who are not helped by the above font update, they should update their printer drivers to the latest version for the specific printer. If that still does not fix it, then download the free open source printer drivers from Gimp-Print. We know Gimp-Print 4.2.6 and later will fix the problem for at least some, if not all, printers.

Updating to Mac OS 10.3.x (Panther) will also update the printer drivers, and this can fix the problem too.

Q: When I run Celview 3.0 or 3.0.1 on Mac OS X 10.2 ("Jaguar") Celview sometimes crashes. Why?

A: There is a bug in Mac OS 10.2 and 10.2.1 that can crash Celview in the first minute after it is launched. The crash is erratic and on some systems may not occur. Celview 3.0.2 fixes this.

Q: I get the message "Couldn't connect the session because the connection tool couldn't be opened.". Why?

A: Most likely this is caused by an improper KeyCode. Try re-entering it. Note that you have to enter it, then quit Celview and re-launch it.

Q: My function keys do not work in Celview.

A: On classic Macintosh, go to the "Keyboard" control panel and press the "Function Keys ..." button. Then make sure that the check box is set so that the function keys work as function keys and not as hot keys.

On Mac OS 9.1 and later that check box is turned on by default so that the function keys serve as hot keys. That must be turned off.

On Mac OS X go to the "System Preferences" application and bring up the Keyboard preferences. Then adjust settings there.

Q: The F12 function key does not work.

A: Right. This ejects the CD/DVD tray. We cannot override Apple's use of this, so we suggest that you use Celview's keyboard mapping to assign the F12 functionality to some other key. A similar problem affects a small number of other keys also. With Mac OS X 10.1.3, if the F12 key is pressed for less than 1/4 second it will actually work as an F12 key.

Q: When I try to start the Celview SNA Gateway, it starts, but then it does not connect to our AS/400.

A: There are two common causes for this. In the Gateway Admin application, select a gateway on the network in the "Network Gateway Status" window. Then go to the Gateway menu and select the "Change Settings ..." menu item. Make sure that the selected gateway has a name that is at least two characters long, and that it is a unique gateway name on the local appletalk zone. (That is the first cause.)

You may also wish to turn on the "Autostart this Gateway" checkbox in the "Change Gateway Settings" dialog box.

Then go back to the "Network Gateway Status" window and use the Gateway -> Start Gateway menu item to start that gateway. Once it is started double click on the gateway name in that window and a Gateway Resource window will come up.

Select the Mode that you are using to connect, and then use the Resource -> Activate Mode menu item, to activate the mode. The list of sessions for that mode should appear with black dots beside them to indicate that they are active. (This is the second cause. Also see the next question.)

Q: The autostart option in the "Change Gateway Settings" dialog box does not work for connecting to our AS/400.

A: Yes, this is a bug in Celview 3.0 at the time of its release, when Celview tries connecting to OS/400 V4 and V5. We have this on our high priority list for fixing.

Q: When I print, using the Celview AS400 Printer application, every page gets split between two printed pages.

A: This is due to the AS/400 (and the mainframe also) requesting a page size that is not compatible with what is set on your Macintosh with the "Page Setup ..." menu item in Celview. The page length on the Macintosh is shorter then what the AS/400 wants, with the result that every page is split. Change the page size in the "Page Setup ..." dialog box.

Q: The mainframe wants to print in landscape mode, but Celview Mainframe Printer does not automatically switch to landscape.

A: Yes this sometimes happens. Just use the "Page Setup ..." dialog box. We have tried to make available as much as possible of the Macintosh printing flexibility.

Q: My Macintosh goes to sleep with a connected session live. When it wakes up, the session is disconnected and the cursor is the rotating beach ball.

A: This is known to happen on Mac OS X with sessions using the 3270GC and 5250GC connectors. When the Macintosh goes to sleep, the operating system can put the networking to sleep too and no "tickle" packets will be sent. Two minutes later the other end of the connection decides the connection is dead and terminates its end. When your Macintosh wakes up, it does not know the other end has terminated, and it will take about 20 seconds to figure that out. During that time the beach ball cursor will be rotating.

Q: I want to automatically connect to our AS/400 (or mainframe) and go to a specific screen. How do I do it?

A: Connect to the AS/400 and save a session document for that session. Then go to the Macro menu and turn on Start Recording. Navigate to the screen. Stop the macro and save it.

Use the "Session" menu -> "Macros" menu item and assign the macro to the Automatic Connection item. Save the session. This setting will be saved with the session document. When you double click on the session document the macro will fire automatically.

Note that one can refine the macro using appropriate pause commands, where there may be a delay with some screens coming up. Check the Celview documentation.

Q: The mainframe (or AS/400) screen displays a table with columns and rows. How can I cut and paste this into a spreadsheet?

A: You need to use a Custom Clipboard Format. Go to the File menu and select "New Other ...". Then press the Clipboard Format radio button and press OK.

In the window that comes up, press the "As a Table Separated by:" radio button, and under that the "Columns of Blanks" radio button. Then set it to have a "Return" character after every row, and a "Tab" character in between columns. Save the format document to an appropriate location (see below).

When you go to do the copy and paste, select the table in the screen as a rectangular area, and use the "Edit" -> "Copy Formatted" menu item with the format document you have just saved.

Note that Celview can show Format documents, as well as macro and keypad documents, in its menus, making them easy to access. It has to know how to find them, and one uses the Celview preferences for this.

The Celview preferences window has an area entitled "Document Search" which has a number of options. One can put the documents in the application folder, the Celview preferences folder or the Documents folder, or they can be found indirectly thru a folder alias in one of those folders. Documents saved in those locations will be found and shown in the Celview menus.

Q: The Celview session screens update slowly when I switch applications or windows. Why?

A: You have a lot of documents in the "Document Search" locations mentioned above. Reduce the number of documents in the search path.

Q: The "Display Settings" dialog box reached from "Session" -> "Display ..." allows me to change the display font, but it only shows one font. How do I change this?

A: You don't! The Noiro font has special characteristics that enable its use for displaying AS/400 and mainframe screens - it is a monospace font and its bold version is also monospace of exactly the same size. There are very few fonts that have those properties.

This dialog box also allows one to change the print screen font. While you can change this, you probably do not want to for the same reason.

Q: I want to automatically collect the data in from a number of fields in certain screens on our AS/400 (or mainframe). This is something that I will likely have to do again and again. Can I automate this?

A: Yes. At least, probably, since it depends on exactly what you are doing. In general terms, you probably want to create a session document and attach a startup macro to it. Screen navigation will be controlled by macros or applescripts. There are examples of this in "Sample Celview Documents". Data copying from fields is done by using applescripts, and there is a very brief example at the end of the document "More Celview Macros and Scripts". Timeouts can be controlled with applescript timeouts.

Q: PC Support file transfer does not seem to work. Why?

A: PC Support uses the Celview SNA Gateway Components, which are a custom install from the Celview installer. They must be installed.