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Celview
Support common questions
Updates
and Demos
Celview support is unavailable until eary January 2006. Sorry for any inconvenience.
At Celcorp our
goal is to keep our customers productive by giving them the information
and assistance they require to successfully get the job done. No
two customers are alike, so Celcorp's technical staff offers a broad
range of support and maintenance plans to meet the needs of your
organization. Celcorp is dedicated to ensuring that you receive
the maximum benefit from your Celview solution and assigns support
engineers to assist you in development, deployment, and ongoing
support. At Celcorp we stand behind our products and are committed
to building long-term relationships with our customers.
For additional
information on Celcorp's Support Services, please contact us at
(800) 338.8491 or send e-mail us at support@celview.com
Celview Support Packages
- 90 Days Free
Support
- Celplan Per
Incident Support
- Celplan Upgrade
Support
- Celplan Comprehensive
Support
90 Days Free
Support
The 90 days of free support is provided to all those purchasing
new Celview products. This gives your organization the opportunity
for two people to contact Celcorp Support Engineers regarding any
problems you may experience concerning the functionality of Celview.
Ninety days free support guarantees that the customer has a seamless
transition in using Celview whether they are using it for the first
time or are upgrading from a previous version.
Celplan
Per Incident Support
Per Incident Support provides a solution for corporations that may
not warrant the purchase of Celplan Comprehensive Support. Only
the most recent version of Celview developed by Celcorp will be
fully supported. Any older versions will only be partially supported
by our Support Engineers. Per Incident Support on older versions
does not guarantee a solution and code fixes are only created for
the most recent version. A log id will be created for each incident
and will allow for one person from your organization to contact
the Celcorp Support Engineers for the technical issue at hand.
The price of one incident is $150 US. A 10-pack can be purchased
for a discounted price of $1000 US. These incidents can be purchased
before or at the time of the occurrence. In order to purchase Per
Incident Support the customer's product must be registered and you
must have a credit card number ready at the time of your call. An
Incident is valid for one year from the date of purchase.
Celplan Upgrade Support
- Minor updates
and minor upgrades
- 2 free incident
calls
The
Upgrade Subscription package allows customers to automatically receive
all minor updates and minor upgrades for their purchased Celview
product. With this plan, you also receive two free Per Incident
calls for any issues that may arise when using the Celview products.
The Upgrade Subscription is valid for one year after the support
contract is purchased.
Celplan Comprehensive
Support
- Unlimited
incident support
- Unlimited
minor upgrades and updates
- Unlimited
major upgrades
The Comprehensive
Support package incorporates Unlimited Incident and Upgrade Subscription
benefits. Customers will have access to all major upgrades for their
Celview product. Organizations with a large client base will find
this package to be a sound investment due to the unlimited amount
of support services available to them.
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